After my complaint regarding persisting unauthorized debit alerts from @gtbank I got this email today.
Over N200k gone but I will consult my legal counsel on what to do. I have also concluded to close down the account because I strongly believe this happened for so long because of GTbank’s negligence.
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What I still can’t understand is this: if I changed my debit card about three different times, how did the same “local WEB” merchant keep getting access to my new card details each time?
Every time I replaced my card, the unauthorised debits continued. That raises serious questions about how my card details were being updated or tokenised without my knowledge.
At some point, the responsibility goes beyond telling customers their card details were compromised. Banks also have a duty to investigate why replacing a card repeatedly failed to stop the same fraudulent transactions.
After three card replacements and months of complaints, I’ve lost confidence in GTBank’s ability to protect my account. See you on Monday to formally close the account for good.
